First Year Support (12 months of Standard support and software maintenance).
Rubrik Cloud Vault – Archive Tier, per BETB, Premium upgrade Support, Prepay
Rubrik Cloud Vault – Archive Tier, per BETB, L3 Support upgrade, Prepay
L3 Basic Support for hardware, prepay, M-F; 8am-8pm support
Basic Support for hardware, prepay, M-F; 8am-8pm support
L3 Support for hardware, prepay
Upgrade from L3 Basic to L3 Premium Support for hardware, prepay
Premium Support for hardware, prepay
Upgrade from Basic to Premium Support for hardware, prepay
L3 Support for RCDM software, prepay
Premium Support for RCDM software, prepay
Upgrade from Basic to Enhanced SLA(8-5,M-F/AHR) with PLUS Support Type. Term is always through the existing Basic contract end date.
Upgrade from Basic to Enhanced SLA(8-5,M-F/AHR) with PREMIER Support Type. Term is always through the existing Basic contract end date.
Upgrade from Basic to Enhanced SLA(8-5,M-F/AHR) with PROFESSIONAL Support Type. Term is always through the existing Basic contract end date.
Upgrade from Enhanced to Elite SLA(24X7,AHR) with PLUS Support Type. Term is always through the existing Enhanced contract end date.
Upgrade from Enhanced to Elite SLA(24X7,AHR) with PREMIER Support Type. Term is always through the existing Enhanced contract end date.