12 months Premium 24×7 support and software maintenance (EOS)
12 months Standard support and software maintenance (EOS)
1st Year Premium 24×7 upgrade (EOS)
1st Yr GSP PLUS Support with Premium SLA(24X7), bought with prod/within 1 yr of orig. purchase since 01-Jul-15
1st Yr GSP PREMIER Support with Premium SLA(24X7), bought with prod/ within 1 yr of orig. purchase since 01-Jul-15
1st Yr GSP PROFESSIONAL Support with Premium SLA(24X7), bought with prod/within 1 yr of orig. purchase since 01-Jul-15
1st Yr GSS Pass-through Support with Premium SLA(24X7), bought with prod/within 1 yr of orig. purchase since 01-Jul-15
3-Yr HW Warranty Extension (EOS)
4-hour parts delivery w/ on-site Smart Hands Support, per appliance
Add-on per day Gigamon Product Training at Customer site in North America (EOS)
Add-on per day Gigamon Product Training at Customer site outside North America (EOS)
Assigned Support Engineer Add-on Support Offering
Assigned Support Engineer Add-on Support Offering, pay per year
Basic Support for hardware, prepay, M-F; 8am-8pm support
Software Support Extra 100 Hours TRM Add-on available after 200Hrs TRM purchase
Software Support Preferred 200 Hours TRM Add-on – Renew
