Regular ICM Agent LicensesTier 4
Cisco Siebel Conn. for Desktop Agent License Cert
ICME Siebel Connector Lic. for Regular ERI or ARI Agent
Migrate Existing CTI Toolkit or CRM to Siebel CRM Conn.
ICM ENTERPRISE STANDARD AGENTTIER 1
ICM ENTERPRISE STANDARD AGENTTIER 2
ICM ENTERPRISE STANDARD AGENTTIER 3
ICM ENTERPRISE STANDARD AGENTTIER 4
ICM ENTERPRISE UPGRADE TO PREMIUM AGENTTIER 1
ICM ENTERPRISE UPGRADE TO PREMIUM AGENTTIER 2
ICM ENTERPRISE UPGRADE TO PREMIUM AGENTTIER 3
ICM ENTERPRISE UPGRADE TO PREMIUM AGENTTIER 4
ICM ENTERPRISE WEB AGENT
ICMEH SW UPGRADE TO 7.0 for SASU or UCSS
ICM SW Upgrade to 8.0 for UCSS Customers
ICM SW Upgrade to 8.5 for UCSS Customers