Fortinet FortiCare Premium RMA 4-hour Onsite Engineer – Extended service agreement (renewal) – parts and labor – 1 year – on-site – 24×7 – response time: 4 h – for P/N: FS-124F-POE
Fortinet FortiCare Premium RMA 4-hour Courier – Extended service agreement (renewal) – advance parts replacement – 1 year – shipment – 24×7 – response time: 4 h – for P/N: FWB-3000F
Fortinet FortiCare Premium RMA Next Day Delivery – Extended service agreement (renewal) – advance parts replacement – 1 year – shipment – 24×7 – response time: next day – for P/N: FG-7040E-9-DC-BDL-811-36, FG-7040E-9-DC-BDL-811-60, FG-7040E-9-DC-BDL-950-12
Fortinet FortiCare Premium RMA 4-hour Onsite Engineer – Extended service agreement (renewal) – parts and labor – 1 year – on-site – 24×7 – response time: 4 h – for P/N: FG-6500F-DC-BDL-811-60, FG-6500F-DC-BDL-950-12, FG-6500F-DC-BDL-950-36
Fortinet FortiCare Secure RMA Service – Extended service agreement (renewal) – replacement – 1 year – shipment – for P/N: FS-548D, FS-548D-NFR
Fortinet FortiCare 24×7 Comprehensive Support – Extended service agreement (renewal) – advance parts replacement – 3 years – shipment – response time: NBD – for P/N: FAD-220F
Fortinet FortiCare Premium RMA Next Day Delivery – Extended service agreement (renewal) – advance parts replacement – 1 year – shipment – 24×7 – response time: next day – for P/N: FG-1801F-BDL-811-60, FG-1801F-BDL-817-36, FG-1801F-BDL-817-60, FG-1801F-BDL-950-60
Fortinet FortiCare 24×7 – Technical support (renewal) – for Fortinet FortiVoice Enterprise – Call Center – 1-200 agents – phone consulting – 5 years – 24×7
Fortinet FortiCare 24X7 Comprehensive Support – Extended service agreement (renewal) – advance parts replacement – 5 years – shipment – response time: NBD – for P/N: FSM-500F
Fortinet FortiCare 24×7 Bundle – Extended service agreement (renewal) – advance parts replacement – 1 year – shipment – response time: NBD – for P/N: FG-6301F, FG-6301F-BDL
Fortinet FortiCare 24×7 plus AV, IPS, Web Filtering, File Query and SandBox Engine Updates – Extended service agreement (renewal) – advance parts replacement – 1 year – shipment – response time: NBD – for P/N: FSA-1000F
Fortinet FortiCare Secure RMA Service – Extended service agreement (renewal) – replacement – 1 year – shipment – for P/N: FG-7040E-8-BDL-811-60, FG-7040E-8-BDL-817-12, FG-7040E-8-BDL-988-36
Fortinet FortiCare 24×7 plus Advanced Services Ticket Handling – Extended service agreement (renewal) – advance parts replacement – 3 years – shipment – response time: NBD – for P/N: FG-40F-BDL-950-12, FG-40F-BDL-950-36, FG-40F-BDL-950-60, FG-40F-BDL-980-60
Fortinet FortiCare 24×7 plus Advanced Services Ticket Handling – Extended service agreement (renewal) – advance hardware replacement – 1 year – shipment – response time: NBD – for P/N: FG-60E-DSL-980-NFR, FG-60E-DSL-BDL-988-36, FG-60E-DSL-BDL-988-60
Fortinet FortiCare 24×7 plus Advanced Services Ticket Handling – Extended service agreement (renewal) – advance hardware replacement – 1 year – shipment – response time: NBD – for P/N: FG-3980E-DC, FG-3980E-DC-BDL
Fortinet FortiCare Premium RMA 4-hour Onsite Engineer – Extended service agreement (renewal) – parts and labor – 1 year – on-site – 24×7 – response time: 4 h – for P/N: FWB-3000F